Latest Health Guidelines for Travellers

With so many uncertainties surrounding COVID-19, we understand you might be concerned about your travel plans but rest assured we are here to help London Pass holders

How is COVID-19 impacting my upcoming travel plans with my London Pass? 

Attractions are starting to re-open and they’re looking forward to welcoming you. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below.

We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening. 

The London Pass app says my pass is only valid for one year from purchase, although I’ve read that it will now work for two years.  How do I confirm my new expiration date?

We’ve already extended all passes in our system to a two-year expiration date.  In some cases where you’ve already downloaded your passes, the PDFs (or the app) will still show a 1-year expiration, but please note they will still work for two years.  On pre-purchased passes, in order to see the updated two-year expiration, please follow these instructions:

  • On the PDF:  you will need to download a new copy from your email confirmation.
  • On the App:  you will need to delete and then re-install the London Pass app again.  Once you have downloaded a new copy, you should see the extended expiration date.  

If you have any issues with the display of the new expiration date, just send us a note and we’ll assist you with these steps.

Will entry to attractions be different?

Those attractions that have reopened may have done so with some changes to how London Pass holders gain entry, and we’re working closely with them to ensure it’s seamless for you.  We’re adding the information we receive to the attraction pages of our website, and we advise that you check this when planning your visit. This may include changes like queuing further apart - each attraction will have its own process in place. 

We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’. 

What is contactless entry? 

Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry.

Should I purchase a pass now for an upcoming trip?

Definitely! Our highly-rated London Passes remain available for advance purchases despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:

  • You'll have 90 days to return your pass, with no questions asked. For more information on refunds, visit our refund policy page.
  • You are supporting the tourism recovery effort and helping our family of attraction partners.
  • Contactless scanning at the attractions - no need to exchange money or hand over a credit card.

What do I need to know about NHS Track and Trace while visiting London?

The NHS test and trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus. In order to reduce the spread of infection, we will be obliged to provide your name and contact details, should we be asked by the UK government. For more information, visit GOV.uk.

Full list of attraction websites

I have an escalated issue that needs to be resolved. How do I contact customer service?

We’re here to help. You can contact us by filling in the short form here, or by calling us:

From within the UK: 020 7293 0972
From overseas: +44 20 7293 0972
 
WhatsApp (available 24/7 for text chat only) +44 (0) 7827534453
 

Our customer service team is available:

Weekdays: 9am and 8pm (excluding UK bank holidays)
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm (local time)

 

Here’s a list of relevant websites and health guidelines that will help fill in those grey areas surrounding travel, so you can make the most of your trip. 

 

Latest travel advice from GOV.UK

Read the most current and vital information issued by the Government.

   

 

Latest information from the National Health Service (NHS)

Learn about Coronavirus (COVID-19), advice for travellers to and from the UK as well as commonly asked questions.

   

 

NHS 111 Service 

The NHS offers a dedicated online 111 service for minor illnesses as well as resources for COVID-19 including early prevention and spotting symptoms. 

   

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