Money Back Guarantee

Every London Pass order comes with a free 30 day Money Back Guarantee, which means any online purchase can be 100% refunded should you change your mind or trip plans. Shop online with us in confidence.

Benefits of the 30 Day Money Back Guarantee

  • 100% refund for 30 days from date of purchase
  • Shop with confidence in case of any changes
  • Simple and quick refund process

How does the 30 day Guarantee work?

When you purchase The London Pass online, you will automatically receive a 30 day guarantee against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change. 

Please ensure you read The London Pass terms and conditions prior to purchase for full details. 

How Do I Claim?

Should you need to claim your Money Back Guarantee, simply email us at info@londonpass.com with your full name, your London Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.

We will process your claim within five working days of receiving the returned passes by either refunding your order value to the card you paid with or issuing a replacement London Pass.

Buying as a gift?

A London Pass is a unique and fun gift for anyone and with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated only through purchase of London Passes on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com.

Extended 12 month Money Back Guarantee

Additionally, you can extend your Money Back Guarantee for 12 months for a fee of 2.5% of transaction total (option to add this in the Checkout) giving you the peace of mind that all unused London Passes can be returned for a refund. Same terms apply as standard 30 day Guarantee when making a claim.

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Excellent Couldn't have been better. It made for a most enjoyable visit . I would recommend it to anyone, especially first-time visitors.
Kjersti Board from United States

"Experience London easily and at a fraction of the price with the London Pass. Absolutely love the London Pass! It was easy to order online, and we had absolutely no issues with it while we used it around town. We purchased the 3 day pass with travel and used it every day to numerous different sights. If you are sight seeing London for the first time, this is definite buy as it'll save you on admission to almost all of the places that you would want to go!"
Nicole from USA