New! 90-Day Cancellation

We are now offering refunds on unused passes up to 90 days after purchase. Buy the London Pass with confidence.

New! 90-Day Cancellation

We know that now more than ever, flexibility is key when you’re planning a trip. While our previous 30-day cancellation policy was an industry standard, we listened to our passholders and in a post-COVID-19 world, we want to give you greater security to make planning your getaways that much more enjoyable. That’s why we’ve introduced a brand new cancellation policy:

For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. Within the first 14 days you will receive a full refund. If your request falls between day 15 and day 90, your refund will be subject to a processing fee. If your request falls outside of this 90-day window, you will not be eligible for a refund but will have two years in which to use your pass. See the Purchase Terms & Conditions for more information.

Purchases made before September 1 2020 are still eligible for a full refund within 30 days of purchase. 

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London Pass App

"Really impressed with all the benefits using The London Pass. An excellent was to get about widely at lower costs with "Entry without further payment" and "Fast Track"."
Syd & Jan from Australia

"An excellent but very affordable way to explore the gems in London."
Wong Sin On from Malaysia

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