Money Back Guarantee

Every London Pass order comes with a free 30 day Money Back Guarantee, which means any online purchase can be 100% refunded should you change your mind or trip plans. Shop online with us in confidence.

Benefits of the 30 Day Money Back Guarantee

  • 100% refund for 30 days from date of purchase
  • Shop with confidence in case of any changes
  • Simple and quick refund process

How does the 30 day Guarantee work?

When you purchase The London Pass online, you will automatically receive a 30 day guarantee against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change. 

Please ensure you read The London Pass terms and conditions prior to purchase for full details. 

How Do I Claim?

Should you need to claim your Money Back Guarantee, simply email us at info@londonpass.com with your full name, your London Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.

We will process your claim within five working days of receiving the returned passes by either refunding your order value to the card you paid with or issuing a replacement London Pass.

Buying as a gift?

A London Pass is a unique and fun gift for anyone and with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated only through purchase of London Passes on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com.

Extended 12 month Money Back Guarantee

Additionally, you can extend your Money Back Guarantee for 12 months for a fee of 2.5% of transaction total (option to add this in the Checkout) giving you the peace of mind that all unused London Passes can be returned for a refund. Same terms apply as standard 30 day Guarantee when making a claim.

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"We went to see so much more than if we had to pay individually. Was nice paying for it before the trip so didn't have to bring extra money and worry about running short. We also got the travel pass and restaurant discount book and discovered some very nice places to eat that we wouldn't have known about. Planning on coming back in 2014 and will buy another one! Recommend it 200%!"
Cindy from USA

"A great investment that helped us save money and see some things we wouldn't have thought of visiting."
Anna from Australia