London Pass Shipping and Collection Information

Delivery & Collection

Choose from...


Download your free London Pass app

Once you've bought your London Pass, you can enjoy instant digital delivery with The London Pass app - it's the quickest and easiest way to get your pass. And it won't be activated until your first scan. 
Find out more here.

Delivered to your door


Get a physical card delivered to an address of your choice - shipping fees will vary based on the destination and service selected. Be sure to allow enough time between placing the order and your planned departure to London - see specific timings in the table below.


Charges & Timing for Shipping

Collection Cost Time
Redemption Desk in London FREE Same Day*
Smartphone Delivery Cost Time
Mobile London Pass FREE Immediately
UK Delivery Shipping Cost Shipping Time
Standard UK Shipping £2.95 6 working days
Express UK Shipping £7.95 4 working days
Worldwide Delivery Shipping Cost Shipping Time
Standard Worldwide Shipping £7.95 15 working day
Express USA, Canada & Europe Shipping £20.00 4 working days
Express Worldwide Shipping £35.00 6 working days

Collect your pass

Pick up your pass immediately after purchase. The confirmation number will be emailed to you directly, which is all you need to collect your pass(es) at the location below. No paper voucher is required.


Your London Pass order can be collected from:

The London Pass Redemption Desk
11a Charing Cross Road
London, WC2H 0EP

(Nearest Underground Station: Leicester Square, take Exit 1)


  • Take exit 1 from Leicester Square tube station onto Charing Cross Road,
  • Turn left and walk past the Wyndham’s Theatre
  • Walk 100 metres towards Trafalgar square, our redemption desk is the downstairs area of the ticket information booth on the right-hand side opposite the Garrick theatre.
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Please note that if you opt for the London Pass with travel and you choose to collect it in the UK, you must purchase a separate London Underground fare to get from Heathrow into Central London.

London Pass Redemption Desk Opening Times

Please note: due to public health measures in place as a result of COVID-19, our redemption centre is currently closed.

Closed: 25th and 26th December, 1st January

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