Shipping & Collection

When you buy The London Pass® online, you can choose instant delivery to your smartphone, have your order shipped to your home address or collect it in London.

in LondonFREE

Pick up from our central London collection desk. Open 7 days a week

Mobile TicketFREE

Get your passes sent to your mobile once purchased

Home Delivery£2.95 - £35

Standard and FedEx Shipping Options to UK (up to 6 days) and Worldwide (up to 15 days).

New Instant Mobile Ticket

You can now choose to send your London Pass order straight to your smartphone (iOS and Android) to have your passes instantly at your fingertips. It’s also great option if you’re already in London and want to start using your Passes right away, as you don’t need to wait for a delivery or visit our Redemption Centre for collection. Your Mobile London Pass will be downloaded via the London Pass App with a unique QR code to show at the attractions. To find out more about our new Mobile London Pass option, click here.

Get Your London Pass Shipped - We Ship Globally!

If you choose to have your London Pass order shipped to you, you must allow enough time between placing the order and your planned departure to London. The delivery options only provide estimated delivery times, so please keep this in mind.

The London Pass strongly advises against shipping to hotels and third parties. Any shipping to hotels or third parties are entirely at the risk of the customer and The London Pass cannot accept any liability for these packages.  We are unable to send FedEx orders to a PO Box address or to addresses in the Armed Forced, USA.


Charges & Timing for Shipping

Collection Cost Time
Redemption Desk in London FREE Same Day*
Smartphone Delivery Cost Time
Mobile Ticket FREE Immediately
UK Delivery Shipping Cost Shipping Time
Standard UK Shipping £2.95 6 working days
Express UK Shipping £7.95 4 working days
Worldwide Delivery Shipping Cost Shipping Time
Standard Worldwide Shipping £7.95 15 working day
Express USA, Canada & Europe Shipping £20.00 4 working days
Express Worldwide Shipping £35.00 6 working days

Please Note: Delivery times listed above are for guidance only. ‘Working Days’ do not include weekends or Public Holidays in the UK or in the destination country. All orders are subject to card authorisation. Standard Shipping services are untracked.
*You may collect your order at your leisure, from the day of purchase onwards

Collecting Your London Pass In London

If you choose to collect your order in London you will need to print and bring with you the London Pass voucher which is emailed to you on completion of your online order.

Your London Pass order can be collected from:
The London Pass Redemption Desk
11a Charing Cross Road
London, WC2H 0EP

(Nearest Underground Station: Leicester Square, take Exit 1)

Directions: Take exit 1 from Leicester Square tube station onto Charing Cross Road, turn left and walk past the Wyndham’s Theatre. Walk 100 metres towards Trafalgar square, our redemption desk is the downstairs area of the ticket information booth on the right hand side opposite the Garrick theatre.

London Pass Redemption Centre

Please note that if you opt for the London Pass with travel and you choose to collect it in the UK, you must purchase a separate London Underground fare to get from Heathrow into Central London.

London Pass Redemption Desk Opening Times

Open 7 days a week: Monday to Sunday: 10.00 to 16:30

Closed: 25th and 26th December, 1st January