Shipping & Collection

When you buy the London Pass online, you can choose to either have your order shipped to you or to collect it once you arrive in London.

in LondonFREE

Pick up from our central London collection desk. Open 7 days a week

Standard Shipping£2.95 - £6.95

Our Standard Worldwide Shipping option takes up to 15 working days and up to 5 working days in the UK

Express Shipping£6.95 - £35

Shipped worldwide within 4 working days using the courier


Get Your London Pass Shipped - We Ship Globally!

If you choose to have your London Pass order shipped to you, you must allow enough time between placing the order and your planned departure to London. The delivery options only provide estimated delivery times, so please keep this in mind.

The London Pass strongly advises against shipping to hotels and third parties. Any shipping to hotels or third parties are entirely at the risk of the customer. Find out more about our shipping policies, here.

London Pass Shipping Policies:
  • The London Pass does not guarantee shipping and does not accept any liability. 
  • Mislaid or missing orders may only be reissued with additional payment.
  • The London Pass does not track any postage.
  • All express shipping outside of the UK is made by trusted courier Fed Ex.
  • All standard shipping is sent through the Royal Mail on a non-tracked service.
  • We are unable to send FedEx orders to a PO Box address or to addresses in the Armed Forced, USA.

Charges & Timing for Shipping

Redemption Desk in London FREE Same Day*
UK Delivery
Shipping CostShipping Time
Standard UK Shipping £2.95 3-5 working days
Express UK Shipping** £6.95 2 working days
Worldwide Delivery
Shipping CostShipping Time
Standard Worldwide Shipping
£6.95 15 working day
Express USA, Canada & Europe Shipping**
£20.00 3 working days
Express Worldwide Shipping**
£35.00 2-4 working days

Please Note: Delivery times as listed above are for guidance only - please allow time to despatch the product(s). Products will be shipped on working days - Monday to Friday (excluding public holidays).
*You may collect your order at your leisure, from the day of purchase onwards
**UK Express, Worldwide express and USA express will be despatched within 2 working days, subject to card authorisation.

Collecting Your London Pass In London

If you choose to collect your order in London you will need to print and bring with you the London Pass voucher which is emailed to you on completion of your online order.

Your London Pass order can be collected from:
The London Pass Redemption Desk
11a Charing Cross Road
London, WC2H 0EP

(Nearest Underground Station: Leicester Square, take Exit 1)

Directions: Take exit 1 from Leicester Square tube station onto Charing Cross Road, turn left and walk past the Wyndham’s Theatre. Walk 100 metres towards Trafalgar square, our redemption desk is the downstairs area of the ticket information booth on the right hand side opposite the Garrick theatre.

London Pass Redemption Centre

Please note that if you opt for the London Pass with travel and you choose to collect it in the UK, you must purchase a separate London Underground fare to get from Heathrow into Central London.

London Pass Redemption Desk Opening Times

Open 7 days a week: Monday to Sunday: 10.00 to 16:30

Closed: 25th and 26th December, 1st January