Shipping & Collection
When you buy the London Pass online, you can choose to either have your order shipped to you or to collect it once you arrive in London.
Getting London Passes Shipped
If you choose to have your London Pass order shipped to you, you must allow for an appropriate amount of time between placing the order and your planned departure to London. Please refer to the table below for estimated shipping times and the associated costs of shipping. All express shipping outside of the UK is made by trusted courier Fed Ex.
The London Pass strongly advises against shipping to hotels and third parties. Any shipping to hotels or third parties are entirely at the risk of the customer.
The London Pass does not guarantee shipping and does not accept any liability. Mislaid or missing orders may only be reissued with additional payment. Please Note: we are unable to send Fed Ex orders to a PO Box address.
Charges & Timing for Shipping
|Shipping Option ||Shipping Cost||Shipping Time
|Collect in London||FREE||Same Day**|
|Standard UK Shipping||£2.95||3 working days|
|Standard Worldwide Shipping||£6.95||15 working days|
|Express UK Shipping*
||£6.95||1 working day|
|Express USA, Canada & Europe Shipping*
||£20.00||3 working days|
|Express Worldwide Shipping*
||£35.00||3 working days|
Please Note: Shipping times are by working days - Monday to Friday (excluding public holidays)
*UK Express, Worldwide express and USA express will be despatched within 1 working day, subject to card authorisation.
** You may collect your order at your leisure, from the day of purchase onwards
Collecting The London Pass In London
If you choose to collect your order in London you will need to print and bring with you the London Pass voucher which is emailed to you on completion of your online order.
Your London Pass order can be collected from:
The London Pass Redemption Desk
11a Charing Cross Road
London, WC2H 0EP
(Nearest Underground Station: Leicester Square, take Exit 1)
Directions: Take exit 1 from Leicester Square tube station onto Charing Cross Road, turn left and walk past the Wyndham’s Theatre. Walk 100 metres towards Trafalgar square, our redemption desk is the downstairs area of the ticket information booth on the right hand side opposite the Garrick theatre.
Please note that if you opt for the London Pass with travel and you choose to collect it in the UK, you must purchase a separate London Underground fare to get from Heathrow into Central London.
London Pass Redemption Desk Opening Times
Open 7 days a week: Monday to Sunday: 10.00 to 16:30
Closed: 25th and 26th December, 1st January