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Money Back Guarantee – London Pass Insurance

In the same way travel insurance gives you peace of mind when booking your holiday, the London Pass insurance gives you the comfort of knowing that should you be unable to use your London Pass, you will receive a full refund with no questions asked.

When you purchase your London Pass online, you will be given the option to insure the passes for a charge of just 4.5% of the total order value.

While your normal travel insurance will cover you for loss or theft of your London Pass, our insurance gives you an extra level of protection should you not use your pass for any reason.

Simply let us know you are claiming on your insurance and return your non-activated pass to us, and we will issue you with a full refund.

Please ensure you read the London Pass terms and conditions prior to purchase for full details.

How Do I Claim?

Should you need to claim on your London Pass insurance, simply email us at info@londonpass.com with your full name, your London Pass order reference number and details of your request.

We will process your claim within five working days by either refunding your order value to your credit card or issuing a replacement London Pass.

Benefits of London Pass Insurance

We understand your travel plans may change. That is why we offer the comfort and security of knowing your purchase is 100% refundable with our insurance policy option.

• Buying as a gift? - A London Pass is a unique and fun gift for anyone.  And with London Pass insurance your purchase is protected, making the London Pass a safe option for every hard to please person on your gift list.

Please note: Insurance is offered only on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com. Insurance is offered during the 3rd step of our online transaction process on the shipping details page.

Click here to buy the London Pass online