Benefits of the Money Back Guarantee
- 100% refund for non-use of London Pass
- Free guarantee with online purchase
- Flexibility in case of last minute changes
- Simple and quick refund process
- Comfort of knowing your money won’t be wasted
How do I qualify for Money Back Guarantee?
When you purchase your London Pass online, you will automatically be guaranteed against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.
This Money Back Guarantee gives you an extra level of protection, meaning you can rest assured that you will get your money back in case your plans change.
Please ensure you read The London Pass terms and conditions prior to purchase for full details.
How Do I Claim?
Should you need to claim your Money Back Guarantee, simply email us at firstname.lastname@example.org with your full name, your London Pass order reference number and details of your request.
You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.
We will process your claim within five working days of receiving the returned passes by either refunding your order value to the card you paid with or issuing a replacement London Pass.
Buying as a gift?
A London Pass is a unique and fun gift for anyone and with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a great option for those hard-to-pleasers on your gift list!
Please note: The Money Back Guarantee is activated only through purchase of London Passes on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com.
London Pass App