Independent Reviews
4.5

Based on 3,219 independent customer reviews

London Passes Sold 2,363,863
   

Money Back Guarantee

The London Pass Money Back Guarantee option gives you the comfort of knowing that you will receive a full refund if you do not use your London Pass.

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What happens if I can't use my London Pass?

When you purchase your London Pass online, you will be given the option to guarantee the passes for a charge of just 4.5% of the total order value.

This Money Back Guarantee gives you an extra level of protection should you not use your pass.

Simply let us know you are exercising your Money Back Guarantee and return your non-activated pass to us, and we will issue you with a full refund.

Please ensure you read the London Pass terms and conditions prior to purchase for full details.

How Do I Claim?

Should you need to claim you Money Back Guarantee, simply email us at info@londonpass.com with your full name, your London Pass order reference number and details of your request.

You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.

We will process your claim within five working days by either refunding your order value to your credit card or issuing a replacement London Pass.

Benefits of The Money Back Guarantee

We understand your travel plans may change. That is why we offer the comfort and security of knowing your purchase is 100% refundable with our Money Back Guarantee option.

  • Buying as a gift? - A London Pass is a unique and fun gift for anyone.  And with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a safe option for every hard to please person on your gift list.

Please note: The Money Back Guarantee is offered only on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com. The Money Back Guarantee is offered during our booking process.

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Well worth the money! We bought a six-day pass, including an Underground pass, and used it every day we were in London. In fact, I calculated that we would have spent more on getting into places and using the Tube, than the pass cost. The pass book, listing where it could be used, was invaluable and pointed us to places, like Benjamin Franklin's home, we wouldn't have visited otherwise. I'll get a London pass again, next time I visit!
Sally Young from USA

"I would definitely recommend the pass. There were various places, i.e. the War Museum, Royal Mews, etc. that we would not have gone to if we didn't have the pass. We ended up seeing many more attractions since they were included, and spent much less on admissions than if we hadn't purchased the pass. Showing the pass also made entry easy."
Ernest from USA