Independent Reviews
4.5

Based on 3,475 independent customer reviews

London Passes Sold 2,541,179
   

Money Back Guarantee

The free London Pass Money Back Guarantee means any online purchase can be 100% refunded should your plans change at the last minute, giving you the comfort of knowing that you can get your money back if you do not use your London Pass.

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Benefits of the Money Back Guarantee

  • 100% refund for non-use of London Pass
  • Free guarantee with online purchase
  • Flexibility in case of last minute changes
  • Simple and quick refund process
  • Comfort of knowing your money won’t be wasted

How do I qualify for Money Back Guarantee?

When you purchase your London Pass online, you will automatically be guaranteed against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee gives you an extra level of protection, meaning you can rest assured that you will get your money back in case your plans change.

Please ensure you read The London Pass terms and conditions prior to purchase for full details.

How Do I Claim?

Should you need to claim your Money Back Guarantee, simply email us at info@londonpass.com with your full name, your London Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.

We will process your claim within five working days by either refunding your order value to the card you paid with or issuing a replacement London Pass.

Buying as a gift?

A London Pass is a unique and fun gift for anyone and with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated only through purchase of London Passes on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com.

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"I would absolutely recommend buying the London Pass if you have 3 or more days to spend exploring London. Buy it ahead of time, online and research what is available and decide what attractions you might be interested in. A top 10 sort of thing, and then any others that might be of interest. It gives you the freedom to visit many popular sites without the hassle of standing in long lines for tickets. I also liked that I wasn't spending all kinds of money every day on attractions and money did not enter into my decisions on what I wanted to do since my admissions where already paid for. I very much enjoyed my visit in London and I think having the London Pass allowed me to see more than I would have, had I not had it. Thank you!!"
Debbie from UK

"As you will see in the videos I posted to YouTube under AlexErikaSanDiego the London pass was a must have. We only had 4 days in London and we did EVERYTHING. We saved HOURS and bypassed SO many lines with the London pass. I know it sounds like I'm really pushing this pass but it really helped us save money as well as time."
Alex & Erika from USA