Money Back Guarantee

The free London Pass Money Back Guarantee means any online purchase can be 100% refunded should your plans change at the last minute, giving you the comfort of knowing that you can get your money back if you do not use your London Pass.

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Benefits of the Money Back Guarantee

  • 100% refund for non-use of London Pass
  • Free guarantee with online purchase
  • Flexibility in case of last minute changes
  • Simple and quick refund process
  • Comfort of knowing your money won’t be wasted

How do I qualify for Money Back Guarantee?

When you purchase your London Pass online, you will automatically be guaranteed against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee gives you an extra level of protection, meaning you can rest assured that you will get your money back in case your plans change.

Please ensure you read The London Pass terms and conditions prior to purchase for full details.

How Do I Claim?

Should you need to claim your Money Back Guarantee, simply email us at info@londonpass.com with your full name, your London Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.

We will process your claim within five working days by either refunding your order value to the card you paid with or issuing a replacement London Pass.

Buying as a gift?

A London Pass is a unique and fun gift for anyone and with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated only through purchase of London Passes on this site. Refunds cannot be offered for Passes purchased on any site other than www.londonpass.com.

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"We went to see so much more than if we had to pay individually. Was nice paying for it before the trip so didn't have to bring extra money and worry about running short. We also got the travel pass and restaurant discount book and discovered some very nice places to eat that we wouldn't have known about. Planning on coming back in 2014 and will buy another one! Recommend it 200%!"
Cindy from USA

"My boyfriend and I purchased the London Pass ahead of time to use when we got to London and it was wonderful for public transport, avoiding cues and accessing all the sites without having to fawk out cash or paying per site. This also allowed us to see much more than we normally would have. Because you buy the card at a flat rate you are saving money too! It makes travelling around London a pleasure as a tourist."
Katherine from Australia