Money Back Guarantee

The free London Pass Money Back Guarantee means any online purchase can be 100% refunded should your plans change at the last minute, giving you the comfort of knowing that you can get your money back if you do not use your London Pass.

Polaroids of London

Benefits of the Money Back Guarantee

  • 100% refund for non-use of London Pass
  • Free guarantee with online purchase
  • Flexibility in case of last minute changes
  • Simple and quick refund process
  • Comfort of knowing your money won’t be wasted

How do I qualify for Money Back Guarantee?

When you purchase your London Pass online, you will automatically be guaranteed against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee gives you an extra level of protection, meaning you can rest assured that you will get your money back in case your plans change.

Please ensure you read The London Pass terms and conditions prior to purchase for full details. 

How Do I Claim?

Should you need to claim your Money Back Guarantee, simply email us at with your full name, your London Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the London Pass customer service team.

We will process your claim within five working days of receiving the returned passes by either refunding your order value to the card you paid with or issuing a replacement London Pass.

Buying as a gift?

A London Pass is a unique and fun gift for anyone and with the London Pass Money Back Guarantee your purchase is protected, making the London Pass a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated only through purchase of London Passes on this site. Refunds cannot be offered for Passes purchased on any site other than

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"I would definitely recommend the pass. There were various places, i.e. the War Museum, Royal Mews, etc. that we would not have gone to if we didn't have the pass. We ended up seeing many more attractions since they were included, and spent much less on admissions than if we hadn't purchased the pass. Showing the pass also made entry easy."
Ernest from USA

"The Only Way to Visit London! Last year three of us visited London and each had a three day London Pass. We found it good value for money and we certainly had our money's worth, managing to do two visits each day. We will definitely buy London Passes for our next visit and have recommended it to our friends."
Andrew from UK