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Delivery or Collection of the London Pass

When you buy the London Pass online, you can choose to either have your order delivered to you or to collect it once you arrive in London.

Getting London Passes Delivered

If you choose to have your London Pass order delivered to you, you must allow for an appropriate amount of time between placing the order and your planned departure to London. Please refer to the table below for estimated delivery times and the associated costs of delivery.

Leisure Pass Group strongly advises against deliveries to hotels and third parties. Any deliveries to hotels or third parties are entirely at the risk of the client. LPG does not guarantee delivery and does not accept any liability. Mislaid or missing orders may only be reissued with additional payment.

Collecting The London Pass In London

If you choose to collect your order in London you will need to print and bring with you the London Pass voucher which is emailed to you on completion of your online order.

If you have not received your voucher by email, click here.

Your London Pass order can be collected from:
The Britain & London Visitor Centre.
No.1 Regent Street,
London, W1.
(Nearest Underground Station: Piccadilly Circus, take the Southside exit)

For a map of the location please click here

Please note that if you opt for the London Pass with travel and you choose to collect it in the UK, you must purchase a separate London Underground fare to get from Heathrow into Central London.

Britain & London Visitor Centre Opening Times:

Charges & Timing

* Working days – Mon-Fri (excluding public holidays)
† UK Express, Worldwide express and USA express orders received after 12 pm U.K. time will be processed the following business day.