Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.
If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.
Transport for London is no longer producing Visitor Travelcards. All Travelcards purchased with a 1 day, 2 day or 3 day London Pass are now valid after 9.30am on the starting date Monday - Friday, and incur no restrictions on Saturdays, Sundays, or public holidays. The 7 day Travelcard that comes with a 6 day London Pass provides unlimited travel.
Opening times will fluctuate from time to time and users of information on this web site are recommended to check with the Attraction concerned prior to visiting it to ascertain the current position.
Opinions expressed on this web site are no more than fair comment of the authors and are not the opinions of the Publishers.
The London Pass entitles the holder to admission to Attractions upon presentation of the Pass without further payment together with other offers and discounts where appropriate. Admission is subject to the Pass being valid and to there being sufficient value remaining. All Attractions and services listed are contractually bound with the Publishers to accept admission without further payment, subject to their normal admission criteria. The Publisher will use all reasonable endeavours to facilitate admission or other genuine discounts in accordance with the terms of The London Pass by holders to Attractions, however, the Publishers shall not be responsible, or liable for and loss damage, expense, or inconvenience, if any Attraction, contrary to the terms of its contract with them, unlawfully and with no good cause, refuses admission or other genuine offers and discounts in accordance with the terms of the London Pass.
All and any complaints or claims for redress must be made directly to the Attraction concerned.
The Publishers have taken all reasonable care to ensure that only properly run and reputable Attractions of good standing are within The London Pass scheme, however the Publishers shall not be liable for any deficiencies of service, quality of merchandise or health and safety at any particular attraction.
Whilst the Publishers will have used all reasonable endeavours to ensure that the information contained on this web site is accurate, they shall not be liable for any loss, expense, damage or other inconvenience caused, in whole or part, by reliance upon such information and the user of the information does so at his own risk.
The London Pass may only be used by the card's signatory on consecutive days only. It is non-refundable, unless the Money Back Guarantee was purchased. No replacements or refunds can be offered for lost or stolen cards. The London Pass is not valid for return visits to any attraction.
Please note your London Pass is valid for 12 months following date of purchase.
Holders of The London Pass recognise and accept that they visit any Attraction voluntarily and entirely at their own risk.
The Publishers are not in any way responsible for the conditions of the attractions or venues or third party acts or omissions at any Attraction, venue or service.
The Leisure Pass Group Limited. PO Box 2337,
London W1A 5WE
© Copyright 2013 The Leisure Pass Group Limited.
All copyrights in this publication belong to the Publishers, The Leisure Pass Group Limited, 75 Wells Street, London W1T 3QH, United Kingdom. No reproductions of any part of this web site may be made unless authorised by the Publishers in writing.
If you wish to confirm the outstanding value of your London Pass you may call 020 7580 8060 and we will tell you the value as at 6am on the day that you call.
The Publishers reserve all property rights under statute and common law including the rights in the name "The London Pass".
Registered Company Name: Leisure Pass Group Limited | Company Number: 3497724 |
Place of Registration: England & Wales | Registered Office Address: 75 Wells Street, London W1T 3QH, United Kingdom
The Leisure Pass Group takes security very seriously and use state of the art and secure sockets layer (SSL) technology. SSL or 'secure mode' means that all of your details are encrypted to help keep them secure.
Encryption creates billions of code combinations to protect each transaction made on our site, so your card and personal details cannot be viewed by anyone else using the internet.
As soon as you access the "details" page of our purchase process, i.e. before you enter any personal or payment details, your browser will go into secure mode.
You can check that you are shopping in a secure environment by looking for a locked padlock or a key icon at the bottom or top of your screen.
Within the purchase process we also ask for your card billing address as an additional security check.
London Pass payments are processed by a trusted third party payment processing company - SAGE Pay - who encrypt all credit or debit card information and authorise payments directly.
Neither SAGE Pay nor the Leisure Pass Group retain your credit card details after purchase. This is why you need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.